Shipping Policy

At Lunora, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully for complete details about order processing and delivery.

Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation message or email with tracking details (if available).

Shipping Time

Estimated delivery times may vary depending on your location:

• Local Orders: 3–7 business days
• International Orders: 7–15 business days

Please note that delivery times may be affected during holidays, high-demand seasons, or unexpected courier delays.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• We may offer free shipping promotions on selected orders or during special sales events.

Order Tracking

Once your package has been shipped, tracking information will be provided so you can monitor your delivery status.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout. Lunora is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by customers.

Delayed or Lost Packages

While we work with trusted shipping partners, delivery delays can occasionally occur due to weather conditions, customs processing, or courier issues. If your package is significantly delayed or lost, please contact our support team for assistance.

Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving your package with photos of the damaged item and packaging so we can assist you quickly.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team. We are always happy to help.